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GROUP EXERCISE ETIQUETTE

(Updated 12 November 2019)

Booking a class

  • You can make bookings for group exercise classes at the sports hall’s customer service point, by calling or via our online booking system 
  • You can make bookings online if you have a customer account with a user password, and valid single visits, multi-visit or monthly card for group exercise or a supercard. You can make bookings for 20 classes up to four (4) weeks ahead (29 days) via our online booking system. If you do not have a customer account, register as a new customer.
    Note! If you suspect you already have an existing customer account or you simply cannot remember your user password, do not register again. Confirm your account status by calling or visiting the sport hall’s customer service or order a new password in the Log in -section
  • You can purchase services to your customer account from our online shop.
  • Regardless of whether you have bought single-visit, multi-visit or monthly services, you can make individual bookings by calling or at the sports hall’s customer service point (not via email). You can make bookings up to four (4) weeks ahead (29 days), a total of three classes per booking.
  • Pensioners can book a regular spot for day classes (weekdays at 8.30am–2.30pm) including Water Exercise classes (not hydrobic). A 10-visit group exercise card allows one regular class booking per season (fall or spring), a 20-visit card allows two. Monthly card holders can book up to three regular spots for their card's duration (1–6 months). Hall customer service makes the regular class bookings.

Cancelling a booking

  • If you are unable to attend a group exercise class that you have booked, cancel the booking well in advance by calling or via our online booking system (not by e-mail). Cancellations should be made no later than two (2) hours before class begins.
  • You will receive a confirmation email about a successful group exercise class cancellation.
  • We will charge a visit (multi-visit cards) or a day (monthly cards) from your card for all uncancelled bookings. You will also receive a confirmation e-mail from this charge. If the charge is unwarranted, please contact our customer service asiakaspalvelu@urheiluhallit.fi

Arriving to class

  • You can access through the entrance gate no earlier than 45 min (in Siltamäki 30 min) before the class starts. If you are a day card holder, you must check in at the customer service point if you arrive to class earlier than 8.30 am.
  • Please arrive no later than 10 minutes before the class starts. Otherwise you might forfeit your booking to the next customer on queue.
  • If you are at the entrance gate less than 10 minutes before the class starts, please check in at the self-service terminal or customer service point.
  • If the class has already begun, you cannot pass through the entrance gate anymore.

Checking in

  • If you have a single booking and only one group exercise service on your card, the entrance gate will check you in.
  • If you have made several consecutive bookings, please check in to all of them at the self-service terminalor at the customer service point.
  • If you have other services on your card (i.e. gym), always check in at the self-service terminal or at the customer service point.
  • If you have purchased a supercard, always check in at the self-service terminal or at the customer service point.
  • Our customer service personnel will instruct you on how to use the self-service terminal.

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