Service Provider = Urheiluhallit Oy (Urheiluhallit Oy, Mäkelänrinteen Uintikeskus Oy, Vuosaaren Urheilutalo Oy)
Customer contract terms are the terms of sale in the transaction between the Customer and the Service Provider. By making a payment for the services, the Customer accepts the Sales Terms and agrees to follow them. The contract is finalized when the Customer has made the payment, and the Service Provider has confirmed it. The Service Provider will inform the Customer about changes in the Terms and Conditions no later than one month before the changes take effect.
Use of the services requires registration (except for a per visit fee for swimming and gym). The purchased services are uploaded to a personal customer account, to which a customer card is attached. The customer card can be collected from hall customer service by showing a personal identification card. We process personal data in accordance with GDPR data protection legislation.
The customer card and the services it contains may not be handed over to someone else. Misuse will result in a temporary ban. If you want to transfer the purchased services to another person, please contact our customer service. N.B! Services paid for with exercise or other benefits cannot be transferred to another person.
The period of use of the services purchased is two years (730 days) from the date of purchase and the services must be fully used up during the validity period, including any breaks (6 -month cards). One visit means one group exercise class, gym or swimming session. The monthly services are valid as follows: 1 month = 30 days, 3 months = 90 days, 6 months = 180 days from first use. Swimming time is 2,5 h (in and out of the gates). N.B! Campaigns, special offers, and Personal Training services have different validity periods.
The group exercise services include a swim bonus. After a class, you can stay for a swim without a separate fee in Urheiluhallit Oy*’s swimming halls, Mäkelänrinne and Vuosaari,
After gym training, you can stay for a swim without a separate fee in Urheiluhallit Oy*’s swimming halls. In Mäkelänrinne and Vuosaari, the additional fee is 3 € / session.
A small interim fee is charged for using the Urheiluhallit Oy swimming card in other halls (1,20 € in Mäkelänrinne and 0,50 € in Vuosaari). The interim fee for a swimming card purchased from Vuosaari used in Mäkelänrinne is 0,70 €.
After ball sports, solarium and events, you can stay for a swim for 3 € / visit.
After courses, you can stay for a swim without a separate fee in Urheiluhallit Oy*’s swimming halls, Mäkelänrinne and Vuosaari,
*) Kallio, Kontula, Malmi, Siltamäki and Töölö. Pasila has no swimming pools.
If you want to use the services of an external Personal Trainer or similar, the operator in question must pay a separate one-time Personal Trainer fee (15 € / client / visit). The customer pays a per visit fee or uses their multi-visit or monthly card.
Payment can be made at hall customer service in cash (€), debit cards, Nets Oy’s credit cards and exercise benefits (ePassi, Edenred Virike and Tyky vouchers). With ePassi, you can also pay for certain services in the online store (not in the OnTheMove app). Exercise benefits cannot be exchanged for cash, and we do not reimburse services purchased with them. Exercise benefits are for personal use only. A gift card purchased from the customer service or online store can only be used as payment at the hall’s customer service point. In the online store, payment is made with online banking credentials or other payment options accepted by Verifone BlueCommerce. When making online purchases, the General Terms and Conditions for Online Sales apply. Companies have an invoicing option through FirmanPiikki (yrityspalvelut@urheiluhallit.fi).
On public holidays, summer (maintenance breaks) and other exceptional days, there are changes in the opening hours of our locations. Please check the opening hours on our website.
The Service Provider does not refund public holidays or individual exceptional days (e.g. personnel development days, swimming competitions, etc.) when the locations are closed. In addition, the Service Provider will not compensate for services that may be interrupted due to a power outage or similar force majeure.
A valid 1-, 3-, or 6‑month card (does not apply to summer services or multi-visit cards) can be paused for the summer period from May 2 to August 31, provided that the card has not been used during the pause period. The credited time will be added to the card during the first visit after the pause at the hall’s customer service point. The credit must be requested within the same calendar year.
The 6-month card (swimming, group exercise, gym and Supercard) can be paused once for a reason of your choice. The service must be used in full within two years from the date of purchase, including the break of your choice (minimum break 7 days). The break will be refunded on the first visit to the hall customer service after the break. 1- and 3-month cards or multi-visit cards cannot be paused.
If you lose your customer card, the Service Provider must be notified immediately. A lost customer card can be closed, and the content transferred to a new customer card. A new card costs 4 €.
The gift card is valid for 24 months (730 days) from the date of purchase and can only be used as a means of payment in the hall customer service point. The gift card cannot be exchanged for cash.
Read more: gift card
Cases involving illness, permanent relocation of more than 50 km from the previous place of residence, changes or exchanges to already purchased services, as well as refunds are handled on a case-by-case basis upon presentation of a certificate*. A processing fee of 10 € is charged for refunds and exchanges of purchases. No refunds will be made if the service has been paid for with an exercise benefit or other benefit granted by the employer. The customer card payment is non-refundable.
*Medical certificate from a doctor or a health nurse (sick leave minimum 7 days), certificate of move, etc.
Discounts cannot be combined with other offers. The discounts only apply to normal-priced services, not to discount group prices or already discounted services (e.g. summer discounts). In addition to the Customer Contract Terms, season-specific services, campaigns and special offers may have their own terms of sale or a different period of use.
A 10 € processing fee is charged for all cancellations. The Service Provider reserves the right to cancel a customer’s booking if the service must be cancelled due to a low number of participants or other force majeure. In such cases, the payment will be refunded in full as credit to the customer account.
13.1. Swimming schools, baby swimming courses, courses, Sports Camps, court bookings and events
Cancellations for swimming schools and baby swimming courses must be made at least 2 weeks (14 days) before the course starts. Later cancellations are only accepted with a medical certificate. Cancellations must be sent to the swimming school manager (uimakoulut@urheiluhallit.fi).
Registrations for courses, Sports Camps, and events, as well as facility bookings, are binding. Cancellations are only accepted with a medical certificate (see section 11) via customer service.
13.2. Baby swimming (single sessions)
If the customer cannot attend the baby swimming class at the time reserved for it, this must be notified as soon as possible, but no later than 24 hours before the reservation to Siltamäki’s customer service (tel. 09 3488 6500). In this case, we can reschedule the baby swimming class to another time at no cost (no refund option). Cancellations made later only with a medical certificate (see section 11).
N.B! Baby swimming classes that are not cancelled or cancelled less than 24 hours before will be charged in full.
13.3. Single-visit, multi-visit and monthly services (group exercise, swimming, gym, Supercard) purchased from the online store.
The services sold in the online store comply with the General Terms and Conditions for Online Sales.
13.4. Personal Trainer and fitness tests
If a customer cannot attend a scheduled coaching session or test, they must inform the hall’s customer service by phone (not by email) as soon as possible, but no later than 24 hours in advance. Later cancellations are only accepted with a medical certificate.
N.B! Sessions or tests that are not cancelled, or cancelled less than 24 hours in advance, will be charged in full.
13.5. Group exercise classes
A place booked for a group exercise class must be cancelled well in advance (no later than 3 hours before the start of the class) either by phone or via the online booking system (not by email). This avoids extra charges and frees up the place for other customers. Successful cancellation will result in a confirmation email.
We will charge a visit (multi-visit cards) or a day (monthly cards) from your card for all bookings that are not cancelled. You will also receive a confirmation e-mail from this charge. If the charge is unwarranted, please contact our customer service (asiakaspalvelu@urheiluhallit.fi).
Children under 7 years old, war veterans and informal caregivers can swim for free. Children aged 7–16, pensioners, students, the unemployed, disabled persons, persons in military or non-military service receive a -15% discount on the single-visit, multi-visit and monthly card fee for gym and group exercise as well as Supercards. In addition, they receive a hall-specific discount from single-visit, multi-visit and monthly card fees for swimming. Asylum seekers receive a discount for single-visit swim fees.
We reserve the right to make changes.
Please read our Rules and Regulations, the General Terms of Online Sales, Register Descriptions, Gym Etiquette, Group Exercise Etiquette, Swimming Pool Etiquette.