Service Provider = Urheiluhallit Oy (Urheiluhallit Oy, Mäkelänrinteen Uintikeskus Oy, Vuosaaren Urheilutalo Oy)

1. General Sales Terms

All sales between the Customer and the Service Provider are subject to the Sales Terms in this document. By making a payment for the services, the Customer accepts these Sales Terms and agrees to follow them. The contract is finalized when the Customer has made the payment and the Service Provider has confirmed it. The Service Provider will inform the Customer of any changes in the contract Terms and Conditions no later than one month before the changes take effect.

2. Personal multi-visit and monthly exercise services

All monthly and multi-visit exercise services are uploaded to the customer account, to which a customer card is then attached. The customer card (value 4 €) is included in the price for the new customer and can be collected from the hall’s customer service. The first time you visit us, you will need to bring an identity document with you. If you lose your customer card, you will need to buy a new customer card for 4 €. With the customer card, you can go through the access gates or through the self-service terminal for swimming, gym, or group exercise without having to visit customer service. In addition, you can purchase certain services directly from the online store to your own customer account. The customer card and the services it contains may not be handed over to another person. Misuse leads to a temporary ban. If you wish to transfer the services you have purchased to someone else, please contact our customer service.

3. Validity period

The term of the purchased services is two years (730 days) from the date of purchase and the visits/time must be fully used up during the validity period, including any breaks (monthly services). Monthly services are valid as follows: 1 month = 30 days, 3 months = 90 days, 6 months = 180 days from the first use. N.B! Promotions and offers may have a different validity period.

4. Visit duration

One paid exercise visit is reserved for two and a half hours of training, including the possible swim bonus, and washing and dressing time (in and out of the gate). Group exercise must be attended well in advance, no later than ten minutes before the class starts. Otherwise, the reserved spot may be handed over to the next customer in queue. You can access the gates no earlier than 45 min (Siltamäki 30 min) before the start of the class. If you are a day card holder, you must check in at the customer service point if you arrive to class earlier than 8.30 am. At Töölö, always check-in at the self-service terminal or at the customer service point. If you are at the gate less than 10 minutes before the class starts, check in at the self-service terminal or customer service point. N.B! If you have more than one service on your card or a Supercard, you must always check yourself in at the self-service terminal or at the customer service point.

5. Use of the services

The service purchased to the customer account can be used at the Service Provider’s locations where it is offered. If a swimming card is used in a more expensive hall, an intermediate fee will be charged. If you want to use the services of an external Personal Trainer or similar, the operator in question must pay a separate one-time Personal Trainer fee (15 € / client / visit). The customer pays a per visit fee or uses a valid multi-visit or monthly card.

6. Swim bonus

After group exercise, you may swim free of charge at Urheiluhallit Oy* swimming halls, Mäkelänrinteen uintikeskus and Vuosaaren Urheilutalo. After a gym workout, you may swim free of charge at Urheiluhallit Oy* swimming halls. At Mäkelänrinteen Uintikeskus, we charge a 3 € extra fee and at Vuosaaren Urheilutalo 2 € extra fee per visit.
*) Kallio, Kontula, Malmi, Siltamäki and Töölö. No swimming pool at our Pasila location.

7. Payment

Payment can be made at the customer services points in cash (euros), debit cards, Nets Oy credit cards, Diners Club card, ePassi, Eazybreak, Edenred Finland Oy’s Virike vouchers, Edenred card and Edenred Pay, Smartum Oy’s Exercise and Culture benefit vouchers and SmartumPay, as well as RJ-Kuntoiluseteli Oy’s Tyky vouchers. The above exercise benefits can be used as payment at the hall’s customer service point. Additionally, SmartumPay and ePassi can also be used as payment in the online store (not in the OnTheMove app) to a limited extent. All exercise benefits are for personal use only. They cannot be used as payment for exercise services for children or other family members. Exercise benefits cannot be exchanged for cash, and we do not reimburse services purchased with them. If you wish to pay services with exercise benefits or a gift card, you must make the purchase at the hall’s customer service point. In the online store, you pay through online banking credentials and/or other payment options accepted by Verifone BlueCommerce. When purchasing services from our online shop, please read the General Terms for Online Sales. Additionally, we offer invoice agreements for our corporate customers (Firmanpiikki) (yritysliikunta@urheiluhallit.fi).

8. Public holidays, exceptional days and situations, maintenance and summer breaks

The Service Provider does not refund those calendar holidays or individual exception days when the locations are closed.
Annual maintenance in the summer or other maintenance break due to the Service Provider will be credited to the 1-, 3- and 6-month cards if the card has been unused during that service break. Credited time will be added to the card’s validity period on the first visit after the summer break at any of our customer service points.

The Service Provider will not compensate for services that may be interrupted due to a power outage or similar complication

9. Card pause

1 and 3-month cards* or multi-visit cards* cannot be paused. The 6-month card* can be paused once for a period of your choosing. The purchase must be used in its entirety within the validity period (see section 3.), including a self-selected pause. The minimum pause time is 7 days. When you want to reactivate a monthly card, you will be refunded the time remaining on the card. The refunded break time will be added the first time you visit any of our customer service points after the break.

*) swimming, group exercise, gym and Supercards

10. Lost customer card

If you lose your customer card, the Service Provider must be notified immediately. A lost customer card can be closed, and the content transferred to a new customer card. A new card costs 4 euros.

11. Gift cards

When paying with a gift card, the gift card must be presented at the time of payment. The gift card cannot be exchanged for cash. The gift card is valid for 24 months (730 days) from the date of purchase. N.B! You cannot pay with a gift card in the online store.

12.Illness, residence relocation, service changes, and refunds

Cases of illness (medical certificate or certificate from a public health nurse/nurse, minimum 7 days), moving to more than 50 km from the place of residence, changes or exchanges of services already purchased, and refunds are handled on a case-by-case basis. A processing fee of 10 € is charged for refunds and exchanges of purchases. No refunds will be made if the service has been paid for with an exercise benefit or other benefit granted by the employer. The customer card payment is non-refundable.

13. Special offers

All discounts are given off from our regular list prices and cannot be combined with other offers or discounts. Seasonal services, campaigns, and special offers may be subject to separate sales terms or different validity periods than those stated in the Terms and Conditions of Customer Contracts.

14. Cancellation conditions

14.1. Courses, swimming schools, baby swimming courses, camps, and events

All cancellations will be subject to a 10 € processing fee. Regardless of whether the participation fee has been paid through customer service or the online store, any cancellation must be made six weeks (42 days) before the start of the course, swimming school, baby swimming or camp. Cancellations made later than this only with a medical certificate. Registrations for all events are binding, cancellations only with a medical certificate (see section 12). If a customer falls ill after the start of a course, swimming school, baby swimming, camp or event, the illness must be reported as soon as possible. Any cancellation of swimming schools are made to the Swimming School Manager (uimakoulut@urheiluhallit.fi). Course, camp and event cancellations are made to customer service (asiakaspalvelu@urheiluhallit.fi). The Service Provider has the right to cancel the customer’s booking if the service has to be cancelled due to a small number of participants or another force majeure. In this case, the purchase amount is returned in full by adding the balance to the customer’s customer account.

14.2. Baby swimming (single sessions)

If the customer cannot attend the baby swimming at the time reserved for it, this must be reported as soon as possible, but no later than 24 hours before the booking to Siltamäki’s customer service (tel. 09 3488 6500). In this case, we can postpone the booking to another available time at no cost (no refund option). Cancellations made later only with a medical certificate (see section 12). N.B! Bookings that are not cancelled or cancelled less than 24 hours before will be charged in full.

14.3. Single-visit, multi-visit and monthly services (group exercise, swimming, gym, supercard) purchased from our online store

The services sold in the online store comply with the General Terms and Conditions for Online Sales. Unused single-visit, multi-visit, and monthly services are not refundable, as per Chapter 6(16) (see section 11) of the Consumer Protection Act. A processing fee of 10 € will be charged for changing unused services to another.

14.4. Personal Trainer, gym workout and fitness test session cancellations

If the customer is unable to attend the Personal Trainer, gym equipment guidance or fitness test session at the agreed time, this must be notified as soon as possible, but no later than 24 hours before the session. Subsequent cancellations only with a medical certificate (see section 12). N.B! All bookings that are not cancelled or are cancelled less than 24 hours before will be charged in full.

Read more: Gym etiquette.

14.5. Group exercise class bookings and cancellations

If you do not yet have a user password to the booking system, you must first register as a customer. You can make class bookings after signing into your customer account and have purchased single, multi-visit or monthly services that include group exercise to your account that are valid, and if there is room in the class. You can make bookings for 10 classes up to two (2) weeks ahead (15 days). You can make individual bookings by phone or at the hall customer service point (not via email) up to two (2) weeks ahead (15 days), a total of three classes per booking. If you do not come to the booked class, the place must be cancelled well in advance either by phone or through the booking system (not by e-mail) no later than three (3) hours before class starts. This will give other customers a chance to attend the class in your place and you will avoid unnecessary charges from your card. You will receive a confirmation e-mail from a successful cancellation. We will charge a visit (multi-visit cards) or a day (monthly cards) from your card for all bookings that are not cancelled. You will also receive a confirmation e-mail from this charge. If the charge is unwarranted, please contact our customer service (asiakaspalvelu@urheiluhallit.fi).

Read more: Group exercise etiquette

15. Solarium

A single solarium visit is 30 minutes (tanning time max. 20 min / visit). The multi-visitl card for the solarium is not personal. A solarium card is valid for two years (730 days) from the date of purchase and cannot be placed on hold.

16. Age limits

Children under the age of 10 or without swimming skills can only swim with a person who is at least 15 years old and can swim. An eight-year-old with swimming skills can come to swim alone by showing a permit slip with the parents’ signature and contact information at the customer service. Children over 7 years old go to the dressing rooms of their own gender. N.B! For every three children with no swimming skills, at least one adult must be present in the pool. Swimming in pools of 25 meters and 50 meters, as well as in a diving pool, requires swimming skills of at least 25 meters.

The age limit for the gym and group exercise is 15. Small children are not allowed in the gym for safety reasons.

The age limit for the solarium is 18.

We reserve the right to make changes.

Please read our Rules and Regulations and the General Terms of Online Sales.